Treating Customers Fairly

As required by the Financial Sector Conduct Authority (FSCA), firms are expected to demonstrate that they deliver specific Treating Customers Fairly (TCF) Outcomes to their customers throughout the product life cycle, from product design and promotion, through servicing, to complaints and claims handling.

LAW FOR ALL believes that TCF is more than regulation and have incorporated the philosophy into all our purposes and values. TCF is supported by all LAW FOR ALL staff and its board. We continuously evaluate our policies and procedures to identify gaps for improvement and create internal awareness to further embed TCF values in our day-to-day activities in all areas of our business. We would like you to know what these TCF outcomes are and invite any comments on suggestions on improving by sending an email to feedback@lawforall.co.za

Outcome 1: Culture & governance

Treating Customers Fairly lies at the heart of our corporate culture.

Outcome 2: Product design

We have designed our products over many years to the needs of its policyholders and to answer the justice gap that persists in South Africa.

Outcome 3: Clear information

Our policyholders are provided with clear information and kept appropriately informed before, during and after the point of sale.

Outcome 4: Suitable financial advice

This Outcome is not applicable to us, as we do not provide financial advice.

Outcome 5: Performance and service

We always strive to give our policyholders the best service possible. We have various Quality Assurance controls in place and encourage feedback through engagement with policyholders. Our service excellence has been recognised with awards, continues supports from our policyholders and various top-tier companies who choose us as their partners of choice.

Outcome 6: Claims, complaints & changes

We strive to ensure that our policyholders do not face unreasonable post-sale barriers when they wish to change a product, switch providers, submit a claim or make a complaint.